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Repair & Desktop Support

Desktop Support

DoIT can assign a technician to your site for half a day or entire day. Technicians can be scheduled to your site for regular weekly visits, half-weeks or even full-time. Site fees are waived and discounted rates may be available for on-going, scheduled commitments. Our vendor-certified specialist will be at your disposal to check out and resolve your hardware, LAN connection, and software problems, to help relocate your office, or to install and upgrade equipment, software and printers to support your office needs. No need to move a single PC or printer out the door. Contract for one day, once a week, or once a month– whatever suits your needs.

Our focus is desktop support but we also perform server management functions when your server is not located on the DoIT platform. DoIT server management performed on the DoIT platform by Data Center Operations is most efficient and safest. But when that is not an option for you we can supplement to meet many needs.

This is a list of typcial services provided to our support customers who have an on-going relationship with us with regularly scheduled site visits.

    • Act as Primary Contact for Customer
    • Act As Primary Contact for Help Desk Cases
    • Administer User accounts and Passwords
    • Backup/Restore Workstation Files (ADSM/Bucky Backup)
    • Configure application software
    • Diagnose and Resolve Network Connectivity Problems
    • Diagnose and Resolve Network Printer Problems
    • Diagnose and Resolve Workstation Problems
    • Diagnose and Resolve Software Problems
    • Ghost/Restore Workstation
    • Install Workstation Hardware and Software
    • Install/Configure Client Applications
    • Install/Maintain/Monitor Workstation Virus Protection
    • Install/Upgrade/Patch LAN Client Software
    • Install and Configure Printers
    • Inventory Customer Environment/Network
    • Maintain/Manage Server/LAN directories (Novell, Microsoft)
    • Maintain and Upgrade Workstation Hardware and Software
    • Move Workstation Equipment
    • Reconfigure Existing Workstation
    • Relocate Existing Client or Web Client Applications
    • Setup Network Printers: Queues, Drivers, IP’s
    • Setup New User: Account, Password, etc.
    • Setup New Workstations
    • Work with DoIT Network Technologist to Resolve and Repair Network Problems

To request more information, or to order a move coordination, please email info@uss-internal.doit.wisc.edu